Job description

Hilton PEP System Experience a Plus!
Must be available weekends and Holidays

ESSENTIAL FUNCTIONS:

· Keeps accurate accounts of cash, checks, and credit transactions

· Handles confidential information, including guest records, with a high degree of integrity

· Makes daily deposits (as applicable)

· Verifies room charges and rates; verifies register has appropriate starting cash

· Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.

· Submits reports to corporate office as appropriate

· Monitors room availability

· Blocks rooms and handles guest requests

· Performs and documents security walks on a regular basis

· Has a thorough knowledge of emergency procedures and implementation of procedures

· Prepares continental breakfast on time; replenishes breakfast items as needed

· Performs duties of a Guest Service Agent

· May be required to make management decisions in manager’s absence

· All other duties as assigned

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner;

· Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;

· Team Work - Contributes to building a positive team spirit.

· Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

· Organizational Support - Follows policies and procedures including but not limited to, dress code policies

· Adaptability - Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time.

· Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative - Asks for and offers help when needed.

· Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.

· Professionalism - Treats others with respect and consideration regardless of their status or position.

· Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity - Meets productivity standards; Completes work in timely manner.

· Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.